TERMS AND CONDITIONS OF https://dinnovacall.com/ Welcome to DinnovaCall!
(1) These Terms and Conditions (hereinafter referred to as “T&C”) govern the contractual relationship between Dinnova AG (hereinafter referred to as Provider) and you (hereinafter referred to as Customer), in the version valid at the time of conclusion of the contract.
(2) DinnovaCall™ offers you the following services:
AI-powered reception service for busy businesses, service providers and practices – DinnovaCall™ answers calls immediately, books appointments automatically and manages messages via phone, WhatsApp and email, while your team focuses entirely on your customers. The service includes in particular: (1) 24/7 call answering and intelligent call triage; (2) Automatic appointment scheduling and calendar management; 3) Omnichannel communication (phone, WhatsApp, email); (4) Reduction of missed appointments through automatic reminders; (5) Multilingual support (German, Swiss German, English).
(3) The Customer’s terms and conditions only apply if this has been expressly agreed in writing between the parties.
Please read these terms carefully before using any service from DinnovaCall™.
(1) The subject matter of the contract is the provision of the AI-powered reception and communication solution DinnovaCall™ according to the selected license model.
(2) The Provider carries out all work with the greatest care and observes the recognized rules of science and practice as well as the applicable data protection regulations (GDPR, Swiss DPA).
(3) Data provided by the Customer (e.g. calendar data, contact information) is checked for plausibility. The Customer is responsible for the accuracy and completeness of the information they provide.
(4) The service is deemed to have been rendered when the system is functional according to the contract and provides the agreed functions.
(1) The Customer is obliged to fully support the Provider and in particular to create all necessary conditions for carrying out the order.
(2) The Customer provides the Provider with all relevant information (e.g. business hours, appointment availability, specific requirements) in a timely manner.
(3) The Customer ensures the necessary technical requirements (e.g. internet connection, calendar integration) for the use of DinnovaCall™.
Should the Customer be in default with the use of the services or fail to cooperate despite a reminder and deadline, the Provider is entitled to terminate without notice. The exercise of this right of termination has no effect on the Provider’s claims for compensation for damages caused by the default or failure to cooperate or for reimbursement of necessary additional expenses.
(1) Remuneration is based on the selected license model (see price overview at https://dinnovacall.com/).
(2) All claims become due 14 days after invoicing and are payable immediately without deductions, unless otherwise agreed. If payment is not made on time, the Customer automatically defaults, i.e. without a reminder.
(3) The statutory VAT of 7.7% is to be added to all prices and is shown separately on the invoice.
(4) Several Customers (natural and/or legal persons) are jointly and severally liable. Set-off against the Provider’s claims for remuneration is only permissible with undisputed or legally established claims.
(1) The contract term is at least 12 months from the date of contract conclusion, unless otherwise agreed.
(2) The contract is automatically extended for another 12 months if it is not terminated with a notice period of 3 months before the end of the respective contract term.
(3) The right to extraordinary termination for good cause remains unaffected.
The parties undertake mutual loyalty. They inform each other immediately about all circumstances that arise during use and could influence service provision.
(1) After termination of the contract, the parties have the right to return or destroy the documents received from the other party.
(2) Call recordings and customer data are treated in accordance with the applicable data protection regulations and deleted after the end of the contract, unless there is a legal retention obligation.
(1) The Provider undertakes to maintain all business and trade secrets of the Customer as well as all customer data processed via DinnovaCall™ and to comply with the statutory data protection regulations (GDPR, Swiss DPA).
(2) Disclosure to third parties not involved in carrying out the order requires the written consent of the Customer.
(3) The Provider obliges all persons employed by it to carry out the order accordingly to comply with these regulations.
(4) DinnovaCall™ is developed in Switzerland and operates in compliance with GDPR with reliable EU/CH data hosting.
(5) The Provider is authorized to process the personal data entrusted to it within the scope of the purpose of the order in compliance with data protection regulations.
(1) All functions, software, algorithms and AI models provided by DinnovaCall™ are and remain the intellectual property of the Provider.
(2) The Customer receives a non-exclusive, non-transferable right to use DinnovaCall™ for the duration of the contract and exclusively for their own business purposes.
(3) Transfer, sublicensing or use for affiliated companies requires the prior written consent of the Provider.
(4) In the event of a violation of these provisions, a contractual penalty of CHF 50,000 will be due for each case of violation. The assertion of further damages remains reserved.
(1) The Provider strives for an availability of DinnovaCall™ of 99% per calendar year. Scheduled maintenance work, which is carried out outside business hours whenever possible, is excluded.
(2) The Provider is not liable for damages caused by force majeure, internet outages, malfunctions of third parties (e.g. telephone providers, calendar services) or improper use by the Customer.
(3) The Provider’s liability is limited to intent and gross negligence. The liability amount is limited to the Customer’s annual fee.
(1) Swiss law applies exclusively to all rights arising from the contract.
(2) All changes and additions to these Terms and Conditions must be made in writing and must be expressly identified as such.
(3) If provisions of these T&C are or become invalid in whole or in part, the remaining provisions are not affected. The parties undertake to replace the invalid provisions immediately with valid ones.
(4) Place of jurisdiction is Zurich.
(1) Detailed information on the processing of personal data can be found in our separate privacy policy at https://dinnovacall.com/privacy.
(2) DinnovaCall™ processes communication data (calls, messages, appointment bookings) exclusively for the fulfillment of the contractually agreed services.
(3) You have the right at any time to receive complete and free information from Dinnova AG about the data concerning you.
(4) Furthermore, there is a right to correction/deletion of data/restriction of processing for the user.
(1) The website https://dinnovacall.com/ uses cookies to improve the user experience.
(2) The use of cookies serves to make the offer more user-friendly and effective.
(3) You can object to the storage of cookies; a banner is available for this purpose, which you can reject/accept.
(4) You can set your browser so that no cookies are stored on the hard drive or cookies that have already been stored are deleted again.
See how DinnovaCall™ can transform your clinic or salon in just 15 minutes.
